FAQs

You can return products within 60 days of receipt. We offer free returns for customers located in the UK. For international customers you would need to send any products back to us. For full details and to create a return request please see our returns page.

We do not offer exchanges. Simply return any product to us for a refund and re-order the product/size you would like. For full details and to create a
return request please see our returns page.

For UK customers, no you do not need a printer. When creating your return label through Royal Mail you can request a QR code which you can show to the Post Office so they can print the label for you.

For international customers, you will need to arrange the return of any products to us.

For full details and to create a return request please see our returns page.

If you are trying to place an order and your card is not going through then please contact us. We can check to see if there is something causing the issue our end. You can also try to make payment with PayPal (no account needed).

We dispatch all orders same-day if we receive the order by 4pm GMT. The only exception to this are pre-orders and orders sent via DHL Express (where the order cut-off is 2pm GMT). How long it will take for your order to arrive will depend upon where you are located and the delivery service you choose. Also if you are an international customer located outside of the UK occasionally there can be delays if there are any issues within your country (such as delayed customs clearance). You can find out further information and approximate delivery times on our delivery page.

If you have placed an order with us and you would like to cancel it then as long as we have not dispatched it we can do so. Simply contact us and we can do that for you. We dispatch orders very fast so you will need to contact us as soon as possible.

If you have placed an order but we have already dispatched it then you will need to return it to us for a refund after you have received it. To do so you will need to create a return.

Yes we do! However, please ensure that you enter your correct billing address (that the card is registered to) and then add the APO / FPO / BFPO address separately when checking out.

Yes all of our prices include UK Value Added Tax (VAT) @ 20%. However, international customers will be shown prices in their local currency with the UK VAT removed. For international customers having their order delivered outside of the UK, import charges may be payable before delivery.

When you place an order with us you will be shown a page confirming your order once your payment has gone through. Then shortly after you will also receive an email confirming your order. In the event that you do not receive an order confirmation email from us then either your order did not complete or in the vast majority of cases the order confirmation email has been filtered as junk. Our email and domain are fully registered and verified but some junk filters are very aggressive. We would recommend checking your junk folder. If you cannot see an order confirmation email but believe you have placed an order, or if you have any problems, then please contact us.

We are a UK company and our warehouse is located in Canewdon, Essex, UK. All orders are dispatched from there.

We ship worldwide and it is free if you spend £150 or more. If your order value is below £150 then there will be some shipping costs. 

For international customers, prices are shown in your local currency so you will need to convert the basket value into Pounds Sterling (GBP) to check your total order value. If your order value is £150.00 GBP or more you will eligible for free delivery.

You can see our shipping costs on our delivery page.

Import duties and taxes are not included in the product prices or shipping fees. Most countries have an import threshold where taxes and duties are payable (for example, for the USA taxes and duties are only payable when the order value exceeds $800.00). Please contact the customs office in your country for information on duty and tax fees. Paying import duties and taxes is the responsibility of the buyer.

We are here to help. If you cannot find an answer you are looking for then please contact us.