Delivery

CHRISTMAS DELIVERY

Please see below our recommendation for last order dates and times for Christmas delivery. We would recommend ordering before these whereever possible (especially for EU and ROW since customs delays can happen):

UK
Free UK Delivery - Friday 15 December by 2pm GMT
Royal Mail Tracked 48 - Monday 18 December by 2pm GMT
Royal Mail Tracked 24 - Wednesday 20 December by 2pm GMT
DPD Next-day - Thursday 21 December by 2pm GMT

Europe
DPD Direct Lite - Monday 4 December by 2pm GMT
DPD Classic - Varies by country, please see here
DPD Air Classic - Varies by country, please see here

Rest of the World
DPD Air Classic - Varies by country, please see here
DHL Express - Varies by country, please see here

DELIVERY SERVICES

We offer range of delivery services supplied by Royal Mail, DPD and DHL. Available options will be displayed for you during checkout but you can see further details below:

UK

Free UK Delivery

Order by 2pm GMT Mon-Fri

95% arrive within 5 working days

Tracked (with delivery confirmation)

FREE

£50+ spend

Royal Mail 48 Tracked

Order by 2pm GMT Mon-Fri

95% arrive within 2-3 working days

Tracked

SMS / email notifications

Flexible delivery options available - including Safeplace & Delivery to Neighbour

£4.45

Royal Mail 24 Tracked

Order by 2pm GMT Mon-Fri

95% arrive next working day

Tracked

SMS / email notifications

Flexible delivery options available : including Safe place & Delivery to Neighbour

£5.45

DPD

Order by 2pm GMT Mon-Fri

Typically 1-2 working days

Tracked

SMS / email notifications

1 hour delivery window

Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address

From £5.95

DPD 10:30

Order by 2pm GMT Mon-Fri

Next working day by 10:30am

Tracked

SMS / email notifications

1 hour delivery window

Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address

From £17.95

DPD 12:00

Order by 2pm GMT Mon-Fri

Next working day by 12pm

Tracked

SMS / email notifications

1 hour delivery window

Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address

From £11.00

DPD Saturday / Sunday

Order by 2pm GMT Mon-Fri

Delivered on the first Saturday / Sunday after dispatch (you can choose Saturday or Sunday)

Tracked

SMS / email notifications

1 hour delivery window

Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address

From £13.80

EUROPE

Free International Delivery

Order by 2pm GMT Mon-Fri

Typically 7-10 working days

Tracked

Duties + taxes paid

FREE

£200+ spend

DPD

Order by 2pm GMT Mon-Fri

Typically 3-9 working days (depending upon service)

Tracked

SMS / email notifications

1 hour delivery window

Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address

Duties + taxes paid

From £5.54

DHL Express

Order by 2pm GMT Mon-Fri

Typically 2-5 working days

Tracked

Duties + taxes paid

From £23.82


REST OF THE WORLD*

Free International Delivery

Order by 2pm GMT Mon-Fri

Typically 7-10 working days

Tracked

Duties + taxes paid

FREE

£200+ spend

DPD

Order by 2pm GMT Mon-Fri

Typically 3-9 working days (depending upon service)

Tracked

SMS / email notifications

1 hour delivery window

Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address

Duties + taxes paid

From £14.82

DHL Express

Order by 2pm GMT Mon-Fri

Typically 3-5 working days

Tracked

Duties + taxes paid

From £36.64


FREE DELIVERY OPTIONS

We offer free UK delivery for spends £50+ and free international delivery for spends £200+. These minimum spends apply after any discounts or vouchers have been used. If you add a discount code or voucher during checkout and your order total goes below the minimum spend amount then the free delivery option will not be displayed.

For international customers, prices are shown in your local currency so you will need to convert the basket value into Pounds Sterling (GBP) to check your total order value. If your order value is £200.00 GBP or more you will eligible for free delivery.

PLEASE NOTE - If you are eligible for free delivery and return any item(s) for a refund, your overall order value must remain above the free delivery threshold. If your order value falls below the free delivery threshold then we will deduct shipping costs from your refund (if the refund amount will not cover the shipping costs we send you an invoice for the difference).


DISPATCH CUT-OFF TIMES

We process and dispatch orders Monday to Friday. For in stock items we aim to dispatch the order on the same day that it is received up to the following times for the following services:
  • Royal Mail - 2pm GMT
  • DPD - 2pm GMT
  • DHL Express (UK next-day and worldwide services) - 2pm GMT

Orders are not processed or dispatched on Saturday, Sunday or UK national holidays.

If you are placing an order close to our cut-off time then please be especially careful with checking your order (both items being ordered and address details) before submitting it. We are very efficient at packing and dispatching orders close to the cut-off times.


INTERNATIONAL DELIVERIES* / CUSTOMS

All orders are dispatched from our UK-based warehouse. All international orders shipped outside of the UK are sent with duties and taxes paid. The prices quoted on our website is what you will pay (plus any applicable shipping costs). International customers will not have to pay any import charges - we will handle payment of all import charges.

The typical delivery times listed above do not take into account any potential Customs clearance delays or when a parcel is held while the courier company is awaiting further information from the customer. Unfortunately, occasionally parcels will be delayed or held in Customs. We cannot accept any responsibility for any such delays.

If you request a change of address after the order has been dispatched this is chargeable at £9.00 by the courier.

PLEASE NOTE - We do not ship to every country. If we ship to your country you will be presented with delivery options during checkout. If this does not happen then please contact us letting us know what you would like to order and where you are located and we will see if we can assist.


TRACKING INFO

Free UK Delivery is not a fully tracked service. Tracking information will only update when delivery is attempted. If you require a fully tracked service please upgrade to Royal Mail 48 Tracked, Royal Mail 24 Tracked or DHL Express when checking out.

For tracked services (such as Royal Mail 48 Tracked, Royal Mail 24 Tracked or DHL Express), once a parcel leaves our warehouse you can track it from your account or if you do not have an account with us there will be a link in your dispatch confirmation email which will take you to our website where you can view the tracking information. You may also receive updates via email and text message (if you provide your mobile number) depending upon the service.


QUESTIONS ABOUT PACKAGES IN TRANSIT

The delivery services we offer are usually timely and efficient. However occasionally delays can occur. Royal Mail 24 Tracked and 48 Tracked delivery aims are next working day and 2-3 working days respectively. These are delivery aims and are not guaranteed.

All orders are trackable so you should be able to see exactly where it is. The only exception is for international orders where the parcel has left the UK but has not yet cleared customs in the destination country. The parcel will not be scanned until it has cleared customs. If you need to you can contact the delivery company for an update.


DELIVERY ISSUES

In your order dispatch confirmation email we kindly ask you to keep an eye on tracking details (where applicable) when your order has been dispatched since we cannot do so due the volume of orders we process.

If you were not able to accept delivery of an order a card should have been left for you with instructions on how to arrange re-delivery or collect your parcel. You may also be contacted via email, telephone or text message. This may vary depending upon the country you are in.

If there is an error with your delivery address and your order has been dispatched then it is highly likely that your parcel will be returned to us. Delivery companies may also request further information before delivery can be made. Returned orders will be refunded less return shipping costs which will be incurred.

Once an order leaves our warehouse there is nothing we can do in terms of making address changes. You will need to re-order ensuring you enter the full delivery address information and when your original order comes back to us we will refund it (excluding any delivery costs paid).


CONTACT INFORMATION

Delivery companies may contact you or update you on the status of your delivery via email, telephone or text message.

Please consider providing your mobile telephone number when ordering. By providing this the delivery company may keep you updated via text message on the status of your delivery. They may also contact you in the event of a delivery issue. In the event of a delivery issue, failure to provide a mobile telephone number may cause a delay in delivery while we try to contact you via email.


PARCEL FORWARDING COMPANIES / PARCEL LOCKERS

We are more than happy for you to have your orders delivered to parcel forward companies and parcel lockers etc. However, when the parcel is delivered to the address provided it is no longer our responsibility. If the parcel forwarding company loses the parcel then you would need to make a claim with them for the loss. Of course if the parcel is lost in transit to the delivery address then that is our responsibility and we will always look after you.

Please make sure that you enter all the delivery information required by your parcel forwarding company such as any unique identification numbers when checking out. You will receive an email confirming your order and delivery details when you have successfully placed your order. Please check the details carefully as once your order has been dispatched we cannot make any changes.


PO BOX ADDRESSES

The couriers we use (DPD and DHL) do not deliver to PO Box addresses. If you would like delivery to a PO Box address this can be facilitated within the UK via Royal Mail services and internationally via Registered Airmail (subject to additional security checks). Please contact us for further details.