Delivery
DELIVERY SERVICES
Orders are dispatched from our UK-based warehouse.
We offer range of delivery services supplied by Royal Mail, DPD and DHL. Available options will be displayed for you during checkout but you can see further details below:
| UK | |
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Royal Mail 48 Tracked Order by 2pm GMT Mon-Fri 95% arrive within 2-3 working days Tracked SMS / email notifications Flexible delivery options available - including Safeplace & Delivery to Neighbour |
£3.97 |
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Royal Mail 24 Tracked Order by 2pm GMT Mon-Fri 95% arrive next working day Tracked SMS / email notifications Flexible delivery options available : including Safe place & Delivery to Neighbour |
£4.90 |
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Royal Mail Special Delivery Guaranteed by 1pm* Order by 2pm GMT Mon-Fri Guaranteed next working day by 1pm* Tracked SMS / email notifications * Some postcode restrictions apply. See details here |
From £8.45 |
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DPD Order by 2pm GMT Mon-Fri Typically 1-2 working days Tracked SMS / email notifications 1 hour delivery window Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address |
From £5.95 |
|
DPD 10:30 Order by 2pm GMT Mon-Fri Next working day by 10:30am Tracked SMS / email notifications 1 hour delivery window Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address |
From £17.95 |
|
DPD 12:00 Order by 2pm GMT Mon-Fri Next working day by 12pm Tracked SMS / email notifications 1 hour delivery window Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address |
From £11.00 |
|
DPD Saturday / Sunday Order by 2pm GMT Mon-Fri Delivered on the first Saturday / Sunday after dispatch (you can choose Saturday or Sunday) Tracked SMS / email notifications 1 hour delivery window Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address |
From £13.80 |
| EUROPE | |
|
|
|
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Registered Airmail Order by 2pm GMT Mon-Fri Typically 5-7 working days Tracked Duties + taxes paid |
From £5.45 |
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DPD Order by 2pm GMT Mon-Fri Typically 3-9 working days (depending upon service) Tracked SMS / email notifications 1 hour delivery window Re-direction options : Option to change date, re-direct to pickup parcelshop, safe place & option to change address Duties + taxes paid |
From £5.54 |
|
DHL Express Order by 2pm GMT Mon-Fri Typically 2-5 working days Tracked Duties + taxes paid |
From £23.82 |
| REST OF THE WORLD* | |
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Registered Airmail Order by 2pm GMT Mon-Fri Typically 5-7 working days Tracked Duties + taxes paid |
From £7.45 |
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DHL Express Order by 2pm GMT Mon-Fri Typically 3-5 working days Tracked Duties + taxes paid |
From £36.64 |
Orders are not processed or dispatched on Saturday, Sunday or UK national holidays.
If you are placing an order close to our cut-off time then please be especially careful with checking your order (both items being ordered and address details) before submitting it. We are very efficient at packing and dispatching orders close to the cut-off time.
INTERNATIONAL DELIVERIES* / CUSTOMS
All orders are dispatched from our UK-based warehouse. All international orders shipped outside of the UK are sent with duties and taxes paid. The prices quoted on our website is what you will pay (plus any applicable shipping costs). International customers will not have to pay any import charges - we will handle payment of all import charges.
If you request a change of address after the order has been dispatched this is chargeable at £9.00 by the courier.
PLEASE NOTE - We do not ship to every country. If we ship to your country you will be presented with delivery options during checkout. If this does not happen then please contact us letting us know what you would like to order and where you are located and we will see if we can assist.
TRACKING INFO
Once a parcel leaves our warehouse you can track it from your account or if you do not have an account with us there will be a link in your dispatch confirmation email which will take you to our website where you can view the tracking details. You may also receive updates via email and text message (if you provide your mobile number) depending upon the service.
QUESTIONS ABOUT PACKAGES IN TRANSIT
The delivery services we offer are usually timely and efficient. However occasionally delays can occur. Royal Mail 24 Tracked and 48 Tracked delivery aims are next working day and 2-3 working days respectively. These are delivery aims and are not guaranteed. If you're a UK customer and require a guaranteed delivery service please opt for Royal Mail Special Delivery when checking out.
All orders are trackable so you should be able to see exactly where it is. The only exception is for international orders where the parcel has left the UK but has not yet cleared customs in the destination country. The parcel will not be scanned until it has cleared customs. If you need to you can contact the delivery company for an update.
DELIVERY ISSUES
In your order dispatch confirmation email we kindly ask you to keep an eye on tracking details (where applicable) when your order has been dispatched since we cannot do so due the volume of orders we process.
If you were not able to accept delivery of an order a card should have been left for you with instructions on how to arrange re-delivery or collect your parcel. You may also be contacted via email, telephone or text message. This may vary depending upon the country you are in.
If there is an error with your delivery address and your order has been dispatched then it is highly likely that your parcel will be returned to us. Delivery companies may also request further information before delivery can be made. Returned orders will be refunded less return shipping costs which will be incurred.
Once an order leaves our warehouse there is nothing we can do in terms of making address changes. You will need to re-order ensuring you enter the full delivery address information and when your original order comes back to us we will refund it (excluding any delivery costs paid).
CONTACT INFORMATION
Delivery companies may contact you or update you on the status of your delivery via email, telephone or text message.
Please consider providing your mobile telephone number when ordering. By providing this the delivery company may keep you updated via text message on the status of your delivery. They may also contact you in the event of a delivery issue. In the event of a delivery issue, failure to provide a mobile telephone number may cause a delay in delivery while we try to contact you via email.
PARCEL FORWARDING COMPANIES / PARCEL LOCKERS
We are more than happy for you to have your orders delivered to parcel forward companies and parcel lockers etc. However, when the parcel is delivered to the address provided it is no longer our responsibility. If the parcel forwarding company loses the parcel then you would need to make a claim with them for the loss. Of course if the parcel is lost in transit to the delivery address then that is our responsibility and we will always look after you.
Please make sure that you enter all the delivery information required by your parcel forwarding company such as any unique identification numbers when checking out. You will receive an email confirming your order and delivery details when you have successfully placed your order. Please check the details carefully as once your order has been dispatched we cannot make any changes.
PO / APO / FPO / DPO BOX ADDRESSES
The couriers we use (DPD and DHL) do not deliver to PO Box addresses. If you would like delivery to an PO Box address this can be facilitated within the UK via Royal Mail services and internationally via Registered Airmail (subject to additional security checks).
If you would like delivery to an APO / FPO / DPO Box address this can also be facilitated via Registered Airmail. When checking out please ensure you select 'United States' as the delivery country and the 'State' as 'Armed Forces Americas, Armed Forces Europe or Armed Forces Pacific'. When your parcel is delivered to the relevant location in the USA the parcel will be forwarded to you.
Each shipment to an APO/FPO/DPO needs the recipient's name, rank, and unit, and the APO/FPO/DPO address with the 9-digit ZIP Code. Mail and shipments must be addressed to a specific person; addressing to "Any Service Member" is no longer permitted. To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses. Here are properly addressed shipment examples:
| Army/Air Post Office (APO) PFC JOHN DOE PSC 3 BOX 4120 APO AE 09021 |
Army/Air Post Office (APO) PFC JOHN DOE PSC 3 BOX 4120 APO AE 09021 |
Diplomatic Post Office (DPO) JOHN ADAMS UNIT 8400 BOX 0000 DPO AE 09498-0048 |
We will check box address formats when orders are submitted to us. If a courier (DPD and DHL) is used in error then we will send via Registered Airmail. Please contact us if you require any assistance.