Returns
How do I return?
- Returns must be requested by logging in (with the email address used to place the order) here.
- You can return your item(s) within 30 days of receipt of your order
- Before returning please ensure that your item(s) meet the critera in the section below
- We offer a return service for our UK customers (including Northern Ireland, Channel Islands and Isle of Man). If you're a UK customer we will provide you with a Royal Mail Tracked Returns label when we approve your return. Your return can be dropped off at any Post Office. The service costs £3.97 which will be deducted from your refund. Please note, you do not need to use the return label provided and can return items back via any other method you prefer to use. Our return address is: 9 for 9, 17 Central Avenue, Rochford, Essex, SS4 3BQ. Any damage or loss in transit will be the customers responsibility if our returns label is not used.
- For international customers outside of the UK, please return to: 9 for 9, 17 Central Avenue, Rochford, Essex, SS4 3BQ, UK. Where a customs form is required please mark "RETURN" or "RETURN OF GOODS" on it. Failure to do so will result in additional charges being incurred on re-importation or your return may be sent back to you.
- Please include a copy of your sale receipt or a note with your order number in your return. If you do not include this information then processing of your return will be delayed or we may not be able to process it at all.
- Products must be in original condition, unused, unmarked and in original packaging.
- Products should be returned in suitable packaging (e.g., send clothes back in the shipping bag, send shoes back in the brown cardboard box they were sent in etc.). Returns cannot be accepted if shipping labels are stuck directly onto the product packaging.
- For clothing - unwashed, unworn, must not be marked (e.g., no antiperspirant, make up etc.), remain clean (no pet hair etc.) and any tags in place
- For shoes - unworn / unused, must be tried on indoors only and with tags in place, soles should be clean
- Clearance, Mystery and Final Sale items (including Pioneer Fitness products) are non-returnable and non-exchangeable. These items are sold as-is and cannot be returned for refund, exchange, or credit. Please ensure you select your items carefully. If you have any questions before purchasing, feel free to contact us.
- If an item is returned to us damaged, worn or in an unsuitable condition, we will not be able to give you a refund and we may have to send it back to you. In such situations you would have to cover the cost of return postage.
- For customers within Mainland UK, we operate a policy of accepting returns for refund and do not offer exchanges. When your returned product comes back to us we aim to process a refund within 5 working days. You can re-order the product you would like on our website. If you prefer you can re-order once your refund has been received.
- For international customers outside of Mainland UK we can only provide you with an exchange or credit for any returned items (additional shipping costs will apply for exchanges and new purchases). This is because we will have paid import duties, taxes and brokerage charges on your behalf which we cannot reclaim.
- Original delivery charges are non-refundable
- For UK customers (including Northern Ireland, Channel Islands and Isle of Man) returns cost £3.97 which will be deducted from your refund. This cost is chargable for each return label used (you can return multiple items from separate orders using one return label as long as you are within the 30 day return window).
- International customers are responsible for return costs. Please return via Airmail or Registered Airmail (but please obtain insurance if necessary). If you use a courier your order may be returned back to you due to the way couriers handle re-importation of returns.
- For international customers where a customs form is required please mark "RETURN" or "RETURN OF GOODS" on it. Failure to do so will result in additional charges being incurred on re-importation which we will need to deduct from your credit or your return may be sent back to you.
- We aim to process returns within 5 working days from when they are received (Monday to Friday). You will receive an email confirmation once your return is processed and the refund has been actioned.
- If you have not included a copy of the sale receipt or a note with your order then this will result in a delay in processing of your return.
- For refunds, a credit will automatically be applied to your original method of payment (please allow 5-10 working days for this to appear on your account).
- International customers outside of the UK will be contacted via email within 5 working days to inquire if an exchange or credit is required (additional shipping costs will apply for exchanges and new purchases).
If you need any assistance with regards to returns then please email us at
This page was last updated on 8 May 2025