Returns / exchanges

Pioneer:
  • We will accept returns for any standard Pioneer belt (and/or other product) that we stock and can be purchased on our website which meets the following conditions: 1.) belt/product(s) is in as new unused with no damage; 2.) belt/product(s) is returned within 30 days from receipt; 3.) belt/product(s) is returned in original packaging with original sale receipt.
  • We do not accept returns for any custom belts (i.e., any belt you cannot purchase on our website).
  • Return postage costs will be paid for by the purchaser (unless the product is faulty or defective in which case 9 for 9 can arrange for the return at our cost).
  • For refunds we will only refund the price originally paid for the belt (and/or other products) and not the original postage costs.
  • If an exchange for an alternative size belt is required then this can be arranged but postage costs for the new belt (or products) will be charged.
SABO:
  • We will accept returns for refund or exchange for up to 30 days from date of receipt.
  • All products must be returned to us in original packaging, labels/tags securely in place and unused.
  • Return postage costs will be paid for by the purchaser (unless the product is faulty or defective in which case 9 for 9 can arrange for the return at our cost).
  • For refunds we will refund the price paid for the shoes and not the original postage costs.
  • If an exchange for an alternative size is required, 9 for 9 will send the replacement free of charge via myHermes (usually 3-5 days from despatch). Alternatively, Royal Mail 1st Class Recorded Delivery (usually next day from despatch) can be paid for. For international customers, the cost of postage for the replacement shoes must be borne by the purchaser.

All other products:

  • We will accept returns for all other products for return or exchange if they are returned in as new unused condition within 30 days from receipt.
  • Return postage costs will be paid for by the purchaser (unless the product is faulty or defective in which case 9 for 9 can arrange for the return at our cost).
  • For refunds we will refund the price paid for the products and not the original postage costs.
  • If an exchange for an alternative size is required, the cost of postage for the replacement products must be borne by the purchaser.